Last updated: December 18, 2025
If you need help with PocketBox, you can contact us or check the common questions below.
Email: [email protected]
Please include:
Q: Where are my photos/videos processed?
A: PocketBox processes media locally on your device. Your files are not uploaded to our servers for processing.
Q: Why can’t extracted audio be saved to the Photos app?
A: iOS Photos primarily manages photos and videos. Audio files (e.g., .m4a, .wav) should be saved via the Share Sheet to the Files app, AirDrop, or other apps.
Q: In‑App Purchase doesn’t show the price or purchase sheet.
A: Please make sure you have a network connection, and (for StoreKit Testing) the correct .storekit configuration is selected in your Xcode scheme. If the issue persists, contact us with the details above.