Last updated: June 11, 2026
Need help with ReadyGo? We're here to help.
Email: [email protected]
When contacting us, please include:
Q: Where is my trip data stored?
A: All trip details, packing lists, and personal information are stored locally on your device. They are not uploaded to any cloud server.
Q: How does the AI packing feature work?
A: ReadyGo offers two AI options. Apple Intelligence runs entirely on-device with no data leaving your device. Cloud AI lets you connect your own API key to services like OpenAI or DeepSeek — trip context (destination, dates, purpose) is sent to generate suggestions, but no personal identifiers are included.
Q: Why isn't weather showing for my trip destination?
A: Weather forecasts require an active internet connection and are a ReadyGo Pro feature. If you're a Pro user and weather still isn't loading, try checking your network connection or restarting the app.
Q: How do I add family members to my trips?
A: Go to Settings (top-left sidebar) → Family Info. Add family members with their relationship and details. Then when creating or editing a trip, you can select who is traveling with you.
Q: How do I restore my Pro purchase?
A: Open Settings → Subscription, or tap "Restore Purchases" on any paywall screen. Purchases are linked to your Apple ID and will be restored automatically.
Q: Can I use ReadyGo offline?
A: Yes! Most features work offline including viewing trips, managing packing lists, and checking items. Weather forecasts and location search require an internet connection.
We love hearing from users! Send your ideas and feedback to [email protected].